# Names, Passport Numbers & Transcripts: CHSI / CSSD Problems Six common blockers and how we approach them. Updated 2026-10-03 · By Zhou Beichen Names, passport numbers and transcripts are the three things that most often go wrong in CHSI/CSSD verification. Here are the typical situations and approaches. ## Mismatched names Name changes, different romanisations, a wrong character in the school’s records: when documents are complete, **WES usually does not reject because of this**. The key is to find **which name the school filed with CSSD** and, where needed, get a clarifying letter from the school. When a degree is very old and the name and ID used back then are no longer in use, the school can also issue a letter. ## Passport-number problems For foreigners who studied in China, the passport number on school records may differ from the current one, or the school may supply an unknown number. You need to work out **which passport number to use when registering the CSSD account**. If the CSSD report contains a wrong name or passport number, starting again with a new CSSD account is sometimes necessary. ## English-only transcripts rejected by CSSD CSSD may reject an English-only transcript. You can **translate it back into Chinese** (inexpensive) and explain the situation to CSSD. ## Transcripts not recently issued CSSD may ask for a recent transcript. You can first try submitting an older one and explain why. ## “identification number has been used” Very common among international students. It can be resolved quickly through **CSSD’s official WeChat channel**. ## No Chinese phone number You can register with an overseas number, though codes occasionally fail. A Chinese number remains the most reliable. ## A wrong grade on a transcript We handled a case where a 90 was typed as 0. The school archive would not cooperate, and the grade was finally corrected another way. Videos share real case experience and are not fixed policy of WES or CSSD. Always judge by your own circumstances. ### Want to discuss your case? Send your degree and purpose and we will assess first, then quote. [Contact us](https://credentials.beichen.co.uk/en/contact/) ### More guides - [WES vs CES vs Qualification Check](https://credentials.beichen.co.uk/en/guides/wes-vs-ces-vs-qualification-check/) - [Does WES raise your GPA?](https://credentials.beichen.co.uk/en/guides/does-wes-raise-gpa/) - [Vocational and high-school credentials for WES](https://credentials.beichen.co.uk/en/guides/vocational-high-school-wes/) FAQ ## Related questions My name or passport number does not match my documents. Can it still be evaluated? Often yes. Name changes, different romanisations, or a wrong character in the school’s record are usually not blockers when documents are complete. The key is finding the name the school filed with CSSD and, where needed, a letter from the school. See the [names and passport guide](https://credentials.beichen.co.uk/en/guides/name-passport-transcript-issues/). I am a foreigner without a Chinese phone number. Can I register a CHSI / CSSD account? You can register with an overseas number, though SMS codes sometimes fail and a Chinese number is still the most reliable. If you see “identification number has been used”, it can be resolved through CSSD’s official WeChat channel. We have videos that walk through both. Related videos ## Keep watching ### Chinese Degree Evaluation Issues: Names and Passport Numbers Name and passport-number problems on Chinese degrees: how to find the name your university filed with CSSD, and what to do when the passport number is unknown or inconsistent. 2024-05-28English9:39 ### Understanding Name Changes on Your WES Report: Real-Life Cases Explained Do name changes or different transliterations matter on a WES report? Three real cases show how WES treats different names and school misspellings. 2024-05-28English5:13 ### CSSD account creation: identification number has been used Seeing “identification number has been used” when creating a CSSD account? Fix it through CSSD’s official WeChat channel, with real screenshots. 2025-03-29English2:01 ### EP 17 Solutions for WES Degree Evaluation Issues for Chinese degrees EP17: four common problems for foreigners with Chinese degrees: English-only transcripts rejected by CSSD, name inconsistencies, transcripts not recently issued, and errors in CSSD reports. 2023-12-29English15:46 Contact us ## Need help? Phone call first, feasibility assessed up front. **We reply within 12 hours, 24 at the latest.** Available for a voice call any time. Easy to reach, easy to talk to. [Get a quote](https://credentials.beichen.co.uk/en/contact/) We reply within 12 hours, 24 at the latest WeChat: **zhousvip**Copied ✓ [Email: **wes@supersecure.site**](mailto:wes@supersecure.site)[YouTube: **@yourlight23 · 35 case videos**](https://www.youtube.com/@yourlight23)